You are also welcome to send any question regarding our female mask products.
Our PayPal address is q00105441@gmail.com
Please be aware that DMS products are being made at DMS's studio in a different location.
The orders will be processed separately, thus the dispatching speed will vary, and there will be two or more packages if an order contains products from both studios (no combined shipping).
SHIPPING METHOD
Items will be shipped via DHL or EMS. EMS Cooperative has different operators in different countries, such as USPS in US, Parcelforce in UK, Chronopost in France etc.
It usually takes 5 - 7 working days for EMS, or 3 - 4 days for DHL to deliver
UPS service can also be used if the customer specify.
DISPATCH TIME, RETURN & REPLACEMENT
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All items are made to order, but sometimes most popular items will be in stock.
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If not in stock, it usually takes 2 - 4 working days days to produce one mask, longer time is possible during busy period. DMS's product might take between 5 - 7 working days.
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All sales are final, we do not issue refunds for our items as all items are made to order.
Make sure you double check the size chart before you order so that the products will fit properly. -
We always inspect the item carefully before shipping, if an item is found to be defective due to the fault of our own, we will replace the item at no additional charge.
Return & Withdrawal Policy (for EU Customers)
Right of Withdrawal
If you are a customer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with Directive 2011/83/EU.
However, this right does not apply to certain products for health protection or hygiene reasons, as outlined below.
Hygiene-Sensitive and Sealed Products
Many of our products come into direct contact with the skin and are classified as hygiene-sensitive items. For these products:
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The right of withdrawal is excluded once the sealed packaging has been opened or the product has been worn or tried on.
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To ensure customer safety and hygiene, we cannot accept returns of such items once unsealed.
This applies in particular (but not limited) to the following product categories:
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Silicone masks
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Latex suits and bodysuits
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Tight-fitting garments and accessories
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Kigurumi masks and full sets
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Other skin-contact wearable products
These restrictions are in accordance with Article 16(e) of the EU Consumer Rights Directive (2011/83/EU).
Other Conditions for Returnable Products
For non-hygiene-sensitive products:
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You may return the item within 14 days of receipt.
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The cost of return shipping is your responsibility unless otherwise stated.
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We will issue a refund within 14 days of receiving the returned item in unused and resaleable condition.
-Important Note-
By purchasing hygiene-sensitive items such as silicone masks, latex suits, tight-fitting garments, accessories, and Kigurumi products, you acknowledge and accept that these items are non-returnable once opened. Please review product details and sizing carefully before placing your order. We are happy to assist with sizing and product questions prior to purchase.